Refunds & Returns
Our refunds and returns policy is in addition to your statutory rights under the Australian Consumer Law.
If for any reason you are not completely satisfied with your purchase please email 1M1 Books at info@1m1 books.com.au
You are entitled to return a product if you believe that there is a problem. 1M1 Books will accept product returns and provide you with refund, replacement or repair where:
- The product is faulty or is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can demonstrate proof of purchase from 1M1 Books.
1M1 Books reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
You are generally responsible for returning the product if it can be posted or easily returned. We recommend that you return products using registered post with insurance where practical and 1M1 Books will reimburse you for reasonable costs of doing so. You are entitled to recover such reasonable postage costs if the product is confirmed to have a problem. 1M1 Books will not be responsible for products lost or damaged in transit if you choose not to insure.
Claims for postage expenses incurred in returning your purchase should be addressed to 1M1 Books and must include supporting evidence. You do not have to return products in the original packaging in order to obtain a refund or replacement. If the product is found not to have a problem, you may be required to pay reasonable postage and inspection costs.
Generally, you are not entitled to a refund if you simply change your mind.
We will provide you with a mailing address for returns on acceptance of your claim.
Warranties
All items sold by 1M1 Books are covered by our manufacturing warranty. Products with imperfectly printed or missing pages will be replaced. Follow our returns policy details.
Under the Australian Consumer Law, automatic consumer guarantees apply to our products regardless of any other warranties or conditions stated by the manufacturer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please refer to the returns policy above for all warranty claims.
Services and digital publications
Digital and electronic publications are delivered as services. If you have a major problem with a service or a minor problem that can’t be fixed within a reasonable time you have the right to cancel a service contract if it is:
provided with an unacceptable level of care and skill;
unfit for the purpose you asked for; or
not delivered within a reasonable time.
If you cancel a service you are entitled to a refund in the same form as your original payment. You must pay for services you’ve received that worked as expected. You can also ask for compensation for damages or loss caused by the problem.
Generally, you cannot cancel a service or obtain a refund if the problem was outside the control of 1M1 Books, or if you changed your mind, insisted on using or having a service provided in a particular way against 1M1 Books Publication’s advice, or failed to meet the published minimum system requirements or system compatibility requirements for access to digital publications.
Please refer to the returns policy above for all service cancellation claims.
